
Thursday, November
11, 2004
For
Immediate Release
SPECIALISTS SET THE STANDARD FOR EXCELLENCE AMONG AVIATION CONTRACTORS
RELIANCE AEROTECH SURVEY FINDS
Nashville, TN Specialists are setting the standard for excellence
among aviation contractors, exceeding even maintenance managers in
placing emphasis on the key success factors of dependability, attention
to detail, punctuality and personal values/attitude, according to
a survey released today by Reliance Aerotech Services Inc.
The survey follows Reliance Aerotech's 2003 survey of maintenance
managers that established benchmarks to better understand customer
perspectives on the growing contract maintenance industry. The 2004
survey, based on a sample of over 100 contract maintenance professionals,
sought to provide a comparative analysis of how contractors and maintenance
managers view the industry, as well as provide benchmark data on
the contractor profile, their motivations, values and satisfaction.
"Our desire is to have the annual industry surveys contribute
to the overall dialogue on how we can collectively continue to enhance
the professionalism and safety of our industry as well as provide
valuable information on how to better screen contractors before they
arrive on the job site," said Reliance Aerotech General Manager,
Ron Jordan. "We believe effective screening programs are essential
to safety, performance and cost effectiveness in our customer's
facilities."
With general A&P respondents diverging significantly from maintenance
managers on critical success factors in the survey, specialists appear
to be the contractor of choice for repair stations seeking high value
contract personnel. "We uncovered a "fulfillment gap" between
customer expectations and performance in last year's survey
of maintenance managers," stated Jordan. "Clearly, specialists
are the quickest way to close that gap."
While specialists set the standard for excellence, a core group
of quality A&Ps emerged in the survey. Over 70% of A&P respondents
indicated they shared the same emphasis on success factors as maintenance
managers. However, the survey data demonstrated that many of the
conventional criteria to screen these personnel licensing,
worksites, age and experience were not effective in determining
who would be the best performers in a repair facility. The only exception
were "hardcore" contractors, whose shared values dropped
significantly from the overall A&P population.
"The survey demonstrated that the use of non-conventional
criteria to screen personnel are essential to finding the best people," said
Jordan in explaining the data. "By evolving the screening process,
we can make repair stations more competitive by providing high value
personnel."
A survey report can be obtained online at https://www.relianceaerotech.comservices
Survey Methodology
In undertaking the survey, Reliance Aerotech sampled the opinions
of 535 aviation maintenance contractors online, with 116 contractors
participating, a response rate of 22%.
About Reliance Aerotech Services
Founded in 1998, Reliance Aerotech Services is an innovator in the
provision of outsourced maintenance personnel and integration solutions
for the aviation industry. RAS leverages technology and processes
to provide the highest quality personnel through innovations such
as its industry leading employment center, Total Value Assessment
Program and annual industry surveys.
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